Good things take a moment...but we promise it's worth the wait.

Shipping Policy

At Softly Smith, every order is prepared with care to ensure your pieces arrive safely and beautifully.

Processing Time

Orders are processed within 2-5 business days (excluding weekends and holidays).

Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Time

Shipping times vary depending on your location:

• U.S. Orders: Typically arrive within 3-7 business days after shipment.
• Delays may occur due to carrier issues, holidays, or high order volume.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Lost or Stolen Packages

Softly Smith is not responsible for lost or stolen packages once they are marked as delivered by the carrier.

If your package is marked delivered but cannot be found, please contact your local post office or carrier for assistance.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.