Refund policy

At Softly Smith, each item is carefully curated and handled with care to ensure you receive something truly special.

Due to the nature of our products, all sales are final.

We do not offer refunds, returns, or exchanges on press-on nails or other items. 

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, we're happy to make it right.

please contact us within 3 days of delivery with:

• Your order number
• A clear photo of the item(s)
• A brief description of the issue

Once reviewed, we will offer a replacement or appropriate resolution.

Additional Notes

• We are not responsible for sizing issues. Please review sizing details before purchasing.
• We are not responsible for lost or stolen packages once marked as delivered.
• All items are final sale and cannot be returned for hygiene reasons.